SHIPPING & RETURN POLICY

PAYMENTS

Concrete Floor Shop accepts:

• All major credit cards
• Apple Pay
• Google Pay
• Approved credit accounts

If you have a credit account with us, payments are due within 30 days of the invoice date. If you use a credit card, Concrete Floor Shop is not liable for any interest charges you may incur.

SHIPPING & FREIGHT TERMS

Freight charges apply to your order unless you use local pickup. The shipping charges are your responsibility and vary based on the product dimensions, weight, end destination, and estimated shipping time from the carrier. Shipping prices are subject to change once the order has been placed. In these instances, a team member will notify you of the changes before shipping your order.

Orders placed after 2pm WILL NOT ship until the next business day. If you require a next-day order, please call and ask if it is available before placing the order online. Carriers do not always guarantee next day air deliveries.

We do not stock every item listed on our site at our physical location. We drop-ship some products directly from our manufacturers. Additional shipping time and/or charges may apply for special orders or items that come directly from our manufacturers. 

Due to the increase in shipping and fuel prices, CFS reserves the right to charge a fuel surcharge on purchases made through www.concretefloorshop.com.

Concrete Floor Shop carefully fills each order. In the rare event that an item is missing, please call (713) 766-0548 within 48 hours of receiving the shipment and we will take care of it. 

NOTE: WE DO NOT GUARANTEE SAFE DELIVERY

• • Damage that occurs during transit, whether visible or concealed, is the responsibility of the shipping carrier. 
  • Please inspect your shipment, inside and out, upon receipt.
  • If you notice damage, immediately notify the carrier with a phone call and written request for inspection.
  • While we take great care in packing your order to ensure a safe arrival, we pass responsibility to the carrier when we hand over the shipment. 

RETURN POLICY

All returns must be made within 30 days of purchase date. Products must be new and in their original packaging. If you are local, you can bring it in to our physical location. Otherwise, you’ll need to ship it back to us and will need a return authorization number. Please call us at (713) 766-0548 to obtain one. Returned merchandise will not be accepted from a shipping carrier unless it has the appropriate return authorization.

There is no restocking fee, however you are responsible for shipping charges for the return. If the return is a result of our error, we will pay the return shipping. 

Initial shipping and handling fees are not refundable. 

Cements, aggregates, and special orders are NOT returnable. 

We will process your return within 5 business days and funds should be received within 10 business days.